Hybrid/Remote Oregon-based Enforcement Intake Specialist

About Our Relationship

You: You are passionate about Fair Housing rights and social justice and have a high level of attention to detail with a commitment to accuracy. You are trauma-informed, able to maintain professional boundaries and confidentiality, and are able to work effectively and compassionately in a multi-cultural and diverse environment.

Us: We are a statewide, justice-minded, equity-focused civil rights organization working to end housing discrimination throughout Oregon. We have high expectations about engaging our many community stakeholders and groups across multiple channels. We appreciate your commitment to racial equity and your desire to grow with a growing organization. We have a dynamic staff located throughout the state of Oregon, fiercely committed both to our work to end housing discrimination and also to support and nurture one another.

Responsibilities include:

  • Receive, respond to, distribute, and process email, mail, online and direct referral inquiries from across the state
  • Staff hotline and answer incoming phone calls 
  • Conduct intake interviews with complainants to determine jurisdictional elements of fair housing discrimination allegation(s)
  • Create database file and input all narrative, demographic information, and intake details with a commitment to accuracy and completeness.
  • Evaluate intakes and provide program/resource/legal referrals, as appropriate
    • Assist with gathering information and following up with potential clients, as needed for support of investigations
  • Refer non-fair housing inquiries to appropriate organization or agency 
  • Track inquiries, referrals, and correspondence   

Other Responsibilities in Organization   

  • Meaningfully engages in organization’s equity work, including participating in trainings and follow-up discussions among staff  
  • Actively participate in Fair Housing and Enforcement related trainings
  • Collaborate with Enforcement team as needed to accomplish projects or goals as determined by applicable grants and as requested by the Legal Director and/or Executive Director.
  • Participate in Enforcement grant strategy meetings regarding the development of the Statement of Work and associated activities, grant budgets, as requested.
  • Participates and provides input in FHCO activities associated with Affirmatively Furthering Fair Housing activities and initiatives.
  • Actively and meaningfully participates as a member of the FHCO team, including at bi-monthly staff meetings, and in day-to-day interactions with team members  
  • Serves as a professional and friendly ambassador of the organization when interacting with people outside of the organization  
  • Proactively, and as otherwise needed, makes recommendations for improving FHCO’s effectiveness and efficiency in all areas of responsibility  
  • Complies with the organization’s policies and procedures 
    • Other duties assigned will be evaluated on a case-by-case basis to determine if they fall within the scope of this job description or whether a modification is appropriate.

Ideal Qualifications & Experience:

  • Excellent and trauma-informed customer service   
  • Ability to work effectively and compassionately in a multi-cultural, diverse environment 
  • Ability to maintain professional boundaries and confidentiality    
  • Bilingual English/Spanish fluency preferred
  • Demonstrated commitment to FHCO’s mission and civil rights 
  • Familiarity with federal and state civil rights statutes and regulations 
  • Experience in housing, civil rights, fair housing, or investigative work  
  • Excellent time management, thorough organizational skills, and impeccable data entry  
  • Ability to work independently from remote location without direct supervision  
  • Strong understanding of anti-racism and desire to be a part of a learning/growing culture including having challenging conversations 

Technology Skills:  

  • Proficient in Microsoft Office Suite 
  • Skilled use of email and internet 
  • Familiarity with cloud-based case management or database software 

Other Requirements: 

  • Must pass a criminal background check  

*A note to potential candidates: Studies have shown that women, trans, non-binary, and Black, Indigenous, and people of color (BIPOC) people are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description.  

We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s welcome. We would strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described. 

Salary and Benefits Information: 

  • Compensation: Base wage of $22/hour, non-exempt employee
  • Organization offers no-cost medical, dental, and vision insurance benefits to employees, dependent benefits available at employee’s cost
  • Organization offers Employee Assistance Program for all staff & their dependents
  • Access to 401-K retirement plan
  • Vacation:
    • Years 0-5: 80 hours/year (80 hours can be carried over each year)
    • Years 5+: 120 hours/year (80 hours can be carried over each year)
  • Paid sick leave: 8.0 hours/month
  • Paid parental leave: 160 hours paid after 1 year of employment
  • Federal holidays paid, plus one personal holiday

To apply, please email a cover letter and resume to information@fhco.org. In the cover letter, please address why you are a good fit for this position and any experience you have with fair housing or other civil rights advocacy. Please put “Intake Specialist” in the subject line. Resumes will be reviewed until October 21st, 2022, then thereafter only if the position has not been filled. Interviews will be held virtually. No phone calls please. 

Equal Opportunity Employer

The board and staff of the Fair Housing Council of Oregon believe we can meet the organization’s mission only with a diverse board and staff who actively cultivate a culture of equity and inclusion. FHCO is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity, or veteran status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in responding to this job announcement, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Heather Tatman, Director of Operations & Strategy, at htatman@fhco.org, or (503) 223-8197.

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