A woman from Mexico who spoke limited English applied to a Portland rental management company that required a lot of paperwork. The applicant’s daughter, who speaks English, assisted her in filling out the paperwork. After several months, the company informed the woman her paperwork was incomplete because she needed to sign a form explaining why the form was filled out in two different handwritings. In the meantime, the company had offered the apartment to another applicant. FHCO intervened, and the woman was able to get another unit in the building.

A family with young children purchased a condo in the Portland metropolitan area. They were the first family with young children to move into the community. The homeowners’ association then adopted new rules targeting young children and limiting their activities. Additionally, a neighbor began yelling at the children when they played outside. FHCO stepped in, and despite the HOA denying any harassment, it agreed to remove the new rules.

A La Grande woman and her young disabled daughter were granted a reasonable accommodation request for an assigned parking spot close to the entrance to their apartment and a modification for an additional sidewalk to accommodate the daughter’s wheelchair. The housing provider made the modifications without consulting the tenant, even though the tenant tried multiple times to address the issues before construction began. The completed modifications did not meet the daughter’s needs. FHCO advocated successfully with the provider, who agreed to make the needed changes to accommodate the tenant’s daughter.

A family in Dallas with a Section 8 voucher applied to rent a house and was told that applicants with vouchers needed five times more income than their portion of the rent payment. Employed tenants were only required to show an income three times higher than the rent. FHCO interceded with the management company, and it adjusted this policy, making three times the amount of rent the standard income requirement, regardless of the source of income.

A Salem tenant with a disability was denied a reasonable accommodation to have an assistance animal and received a termination notice for having the dog. FHCO sent a reasonable accommodation request on behalf of the tenant, and the landlord approved the request and rescinded the termination notice.