A woman from Mexico who spoke limited English applied to a Portland rental management company that required a lot of paperwork. The applicant’s daughter, who speaks English, assisted her in filling out the paperwork. After several months, the company informed the woman her paperwork was incomplete because she needed to sign a form explaining why the form was filled out in two different handwritings. In the meantime, the company had offered the apartment to another applicant. FHCO intervened, and the woman was able to get another unit in the building.